Trust Payments WooCommerce

Documentation

1Prerequisites

If you don’t already have one, create a Trust Payments account.

2Installation

  1. Install the extension directly from your Wordpress backend by going to Plugins → Add New. There search for Trust Payments.

  2. The plugin will now be visible under Plugins. You can install the plugin directly from here. Once it is installed, you will be able to open the configuration.

Note
You will be automatically notified once there are updates available for the plugin within WooCommerce.

3Configuration

  1. Navigate to WooCommerce → Settings → Trust Payments in your Wordpress backend and enter the Trust Payments Space ID, User ID and Authentification Key that you can create in the setup assistant. Alternatively, you can manually create an application user.

    settings
  2. Optionally disable downloading invoice and packing slip. These settings allow customers to download the documents from their order overview in the WooCommerce frontend.

  3. After saving the configuration, the payment methods are created in the WooCommerce store and the necessary webhooks are set up.

The main configuration is now finished. You should see the payment methods in your checkout. To view the payment method configuration in the Wordpress backend go to WooCommerce > Settings > Payment.

4Payment method configuration

4.1Setup

The Trust Payments payment method configurations are synchronized automatically into the WooCommerce store. There are just a few payment method settings in the WooCommerce store in WooCommerce > Settings > Payment.

Method Settings
Note
Additional payment methods are directly added in Trust Payments. This can be done in the setup assistant. Changes are synchronized automatically.

4.2Customization

If you want to change the payment method description, title, logo, etc you need to do this in the payment method configuration. Changes will be synchronized automatically.

5WooCommerce Order Status

The Payment Process of Trust Payments is completely standardized for every payment method. This gives you the ability to simply add a payment method or processor without changes inside of your WooCommerce configuration. An overview about the states and the payment processes of Trust Payments can be found in the Payment Documentation.

Below you find a diagram that shows the state machine of the WooCommerce order including additional information for the state transitions.

woocommerce order status graph
  1. When the user is redirected to Trust Payments to process the payment the order within WooCommerce is marked as Redirected. Along this the transaction within Trust Payments is created resp. updated with the latest address, line items etc.

  2. When the transaction is marked as authorized in Trust Payments the order within WooCommerce will be marked as On hold. The amount is only reserved at this point. The order is not yet ready to be fulfilled.

  3. When the transaction fails during the authorization process the WooCommerce order is marked as Failed.

  4. In case the delivery indication is pending, the order within WooCommerce will move into either Waiting or Manual Decision. Waiting means that the transaction is completed but the delivery indication is not yet decided. E.g. the money still needs to be cleared by the customer bank. The status will automatically update later on. Manual Decision means that in this case you have to review and decide the outcome of the delivery indication manually. See more details in On hold orders.

  5. In case the decision about the fulfillment is negative, the order within WooCommerce will be marked as canceled which means you should not be fulfilled the order.

  6. If you decide to void an authorized transaction (in case for example the products ordered are no longer in stock), the order within WooCommerce will also be marked as canceled.

  7. When the transaction is marked in Trust Payments as fulfill the order within WooCommerce will be be marked as Processing (for physical goods) or Completed (for virtual/downloadable products). This is when you can start the fulfillment process. Once this state has been reached the plugin does not change the status of the order anymore.

For information about deferred completion, see Complete (capture) an order.

6Transaction management

You can capture, cancel and refund transactions directly from within the Wordpress backend. Please note if you refund, void or capture transaction inside Trust Payments the events will not be synchronized into WooCommerce.

6.1Complete (capture) an order

You have the possibility for your transactions to have the payment only authorized after the order is placed. Inside the connector configuration you have the option, if the payment method supports it, to define whether the payment should be completed immediately or deferred.

In order to capture a transaction, open the order and click on the Completion button.

Note
When the completion is pending in Trust Payments the order will stay in on hold state.
order capture woocommerce

Deferred payment completion

Retailers often have the case that they want to authorize transactions only and start the fulfillment process once all items are shippable. This is also possible with Trust Payments.

However, certain processes should be followed. If you have configured payment completion to be deferred you should capture the transaction before you initiate the shipment as it can always happen that a completion fails. If you want to be sure that you do not ship items for which you have not been paid you should postpone the shipment until the fulfill state is reached. Initially the transaction will be in the Authorized state in Trust Payments and On hold in WooCommerce. If you want to start the fulfillment process make sure you initiate the completion process as described above. Once the completion was successful the order will switch into the Fulfill state in Trust Payments and into Processing state in WooCommerce.

You can now start the fulfillment process and switch the order into the Processing state in WooCommerce.

For a streamlined deferred completion process in your shop, we recommend the following steps:

  1. Filter all orders and select On hold orders.

  2. Capture all onHold orders. Once the completion has successfully finished the order will automatically switch into the Processing or Completed state depending on the type of products (digital, physical).

  3. You can now start to fulfill all orders in the Processing state.

6.2Void a transaction

In order to void a transaction, open the order and click on the Void button.

Note
You can only void transactions that are not yet completed.
order void woocommerce

6.3Refund of a transaction

You have the possibility to refund already completed transactions. In order to do so, open the order and click on the Refund button.

order refund woocommerce

Enter the amount you wish to refund. You can make partial or full refunds.

order refund woocommerce2

You can carry out as many individual refunds as you wish until you have reached the quantity of the original order. The status of the order then automatically switches to complete.

Note
It can take some time until you see the refund in WooCommerce. Refunds will only be visible once they have been processed successfully.

6.4On hold orders

As long as the delivery should not be done the state of the order will be in On Hold. This happens when the transaction in Trust Payments has not reached the fulfill state.

There are essentially two reasons why this can happen:

  • The transaction is not completed. In this case you have to complete the transaction as written above.

  • As long as we are not able to tell you if you should fulfill the order. The delivery decision is done automatically. If this does not happen within the defined time frame, Trust Payments will generate a manual task which you should observe and follow the instructions. When there is a manual task we will also display it in the Wordpress Backend.

You can find more information about manual tasks in our Manual Task Documentation.

6.5Limitations of the synchronization between Trust Payments and WooCommerce

Please note that captures, voids and refunds done in Trust Payments are not synchronized into WooCommerce. You should therefore always perform captures, voids and refunds inside the WooCommerce backend and not inside Trust Payments.

6.6Tokenization

In case the payment method supports tokenization you can store the payment details of your customer for future purchases. In order to use this feature make sure that the One-Click-Payment Mode in your payment method configuration is set to allow or force storage.

Note
Tokenization is not available for guest checkouts.

6.7WooCommerce subscriptions

In case you want to sell Subscriptions with WooCommerce and Trust Payments this is possible. However, you need to get the Trust Payments Subscription Plugin for Woocommerce that you can also get directly from your Wordpress backend in Plugins → Search → Trust Payments Subscriptions.

This plugin is needed to sell subscription products and process recurring orders. Additionally, the plugin requires WooCommerce Subscription to be installed.

7Error logging

The extension uses the default WooCommerce logging functions which are automatically active in your WooCommerce store. The extension will log various unexpected errors or information which can help identify the cause of the error. You can find the logs in your WooCommerce backend in Woocommerce > Status > Logs.

8FAQ

8.1How can I make the payment methods appear in the checkout?

Make sure that you followed the Configuration section by stating your Trust Payments space ID and application user’s access information in the settings page. By saving the configuration form the synchronization of the payment methods and the set up of the webhooks are initiated. Ensure the payment method are visible in the WooCommerce Settings > Payment section and the methods are active.

If this does not solve the problem, make sure no other plugin is hiding the payment methods.

8.2How can I send the product attributes to Trust Payments?

Note
It is only possible to send the global product attributes to Trust Payments, the custom product attributes are not supported.

To send a product attribute to Trust Payments edit the attribute in Products → Attributes, select the option Send attribute to Trust Payments. and save.

8.3How can I update the plugin?

Plugin updates can be done directly in your Wordpress backend under Plugins. Search for the plugin WooCommerce Trust Payments and click on update now. To perform the update, WordPress will need to access your web server. You will therefore have to enter your FTP credentials to proceed.

8.4How can I translate the plugin?

  1. Install the Wordpress Loco Translate plugin.

  2. Go to Loco Translate > Plugins.

  3. Click on WooCommere Trust Payments.

    1. Click on the existing language and adapt the translations.

    2. Cick New Langugage and translate the strings.

8.5How can I add the value of a Date Of Birth or Gender input field from my checkout form to the Trust Payments addresses?

8.5.1Billing Address Date of Birth

For a custom billing date of birth input field to be used in the address the following conditions must be fulfilled:

  1. The form field name has to be 'billing_date_of_birth' or '_billing_date_of_birth' or an action has to be registered for the filter 'wc_trustpayments_billing_date_of_birth_field_name' which returns the field name.

  2. The field must be submitted in the 'post_data' parameter in the update_order_review request.

  3. The date must be saved on the order meta data with the key 'billing_date_of_birth' or '_billing_date_of_birth' or an action has to be registered for the filter 'wc_trustpayments_billing_date_of_birth_order_meta_name' which returns the meta key.

  4. The value must be in one of the following formats 'd.m.Y', 'd-m-Y', 'm/d/Y', 'Y-m-d', 'Y/m/d', or an action has to be registered for the filter 'wc_trustpayments_custom_date_of_birth_format' which returns a custom date format. (For more information on the date format check the following link: PHP DateTime Format)

8.5.2Billing Address Gender

For a custom billing gender input field to be used in the address the following conditions must be fulfilled:

  1. The form field name has to be 'billing_gender' or '_billing_gender' or an action has to be registered for the filter 'wc_trustpayments_billing_gender_field_name' which returns the field name.

  2. The field must be submitted in the 'post_data' parameter in the update_order_review request.

  3. The date must be saved on the order meta data with the key 'billing_gender' or '_billing_gender' or an action has to be registered for the filter 'wc_trustpayments_billing_gender_order_meta_name' which returns the meta key.

  4. The value must be either 'm' or 'male' for male and 'f' or 'female' for female.

8.5.3Shipping Address Date of Birth

For a custom shipping date of birth input field to be used in the address the following conditions must be fulfilled:

  1. The form field name has to be 'shipping_date_of_birth' or '_shipping_date_of_birth' or an action has to be registered for the filter 'wc_trustpayments_shipping_date_of_birth_field_name' which returns the field name.

  2. The field must be submitted in the 'post_data' parameter in the update_order_review request.

  3. The date must be saved on the order meta data with the key 'shipping_date_of_birth' or '_shipping_date_of_birth' or an action has to be registered for the filter 'wc_trustpayments_shipping_date_of_birth_order_meta_name' which returns the meta key.

  4. The value must be in one of the following formats 'd.m.Y', 'd-m-Y', 'm/d/Y', 'Y-m-d', 'Y/m/d', or an action has to be registered for the filter 'wc_trustpayments_custom_date_of_birth_format' which returns a custom date format. (For more information on the date format check the following link: PHP DateTime Format)

8.5.4Shipping Address Gender

For a custom shipping gender input field to be used in the address the following conditions must be fulfilled:

  1. The form field name has to be 'shipping_gender' or '_shipping_gender' or an action has to be registered for the filter 'wc_trustpayments_shipping_gender_field_name' which returns the field name.

  2. The field must be submitted in the 'post_data' parameter in the update_order_review request.

  3. The date must be saved on the order meta data with the key 'shipping_gender' or '_shipping_gender' or an action has to be registered for the filter 'wc_trustpayments_shipping_gender_order_meta_name' which returns the meta key.

  4. The value must be either 'm' or 'male' for male and 'f' or 'female' for female.

9Support

If you need help, feel free to contact our support.